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407 ETR is proud to have won several international and local awards, recognizing its expertise, dedication and outstanding achievements in several areas, including customer service and community support.
President's Award for Excellence (2009)
The International Bridge, Tunnel and Turnpike Association
407 ETR was recognized with a Toll Excellence Award in Technology for its state-of-the-art Vehicle Fingerprinting technology, and chosen from a group of Toll Excellence Award winners to receive the President’s Award for Excellence, the highest honour given in the industry from the world's foremost authority on tolling.
Implemented in May 2006, this technology resulted in:
- A 20% decrease in manual verification.
- 37% reduction in headcount.
- 17% improvement in readability of plates.
- Increase accuracy of billing led to increased customer satisfaction.
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National Awards for Innovation and Excellence
Silver Award - Service Delivery (2008)
The Canadian Council for Public-Private Partnerships
407 ETR was recognized as a global leader in the tolling industry and for implementing major customer service improvements, including:
- $110 million invested in customer service upgrades
- Over $1.18 billion spent on building 428 kilometers of new lanes and ramps in record time
- The launch of ETR Rewards, an innovative $40 million loyalty program
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Compass Merit Award - Media Relations (2007)
The Transportation Marketing & Communications Association |
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First Call Resolution Improvement Merit Award (2006)
Service Quality Measurement Group |
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First-Time Campaign Spirit Award (2005)
United Way of York Region |
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Gold Award - project Finance (1999)
The Canadian Council for Public-Private Partnerships |
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