FAQ
Does the Ombudsman work for the government or for 407 ETR?
407 ETR, much like other private organizations, has a corporate Ombudsman's Office that reports to the CEO. The role of the corporate Ombudsman is to objectively investigate complaints against the organization, once the dispute resolution process has been exhausted, and make recommendations to the organization in order to resolve the problem.
Legislative Ombudsmen are established by statute, and generally report findings and recommendations to a Minister of the Crown, Provincial Legislature or Federal Parliament.
