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FAQ

How do I return the transponder?

Did you know that if you use 407 ETR 6 times or more per year then a transponder will save you money?

If you wish to return your transponder, you may return it by:

  1. Mail via Xpress Post to our head office at 6300 Steeles Ave. W., Woodbridge, ON, L4H1J1.

    Please note to wrap the transponder in aluminum foil if you are returning the transponder by mail, so that the courier company's charges are not billed to your account if they use the 407 ETR. Also please mail it in a bubble wrap envelope to prevent damage and avoid damage charges to your account.

  2. Drop off at our head office at 6300 Steeles Ave. W., Woodbridge, ON, L4H1J1.

    For customers wishing to drop off a cheque payment or a transponder, please note we have a secure drop-off box available 24 hours a day in front of our Customer Service Centre.

    Provided that your account balance is paid in full and that there is no further usage on the 407 ETR, your account will remain inactive and will be considered closed once the transponder has been returned.

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