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FAQ

Are there times when the transponder's signal is not picked-up? Why does this happen?

Our remarkable electronic tolling system is over 99.9% accurate. But, like most technology, it is not perfect all of the time. In less than one per cent of the time, the signal can be missed. Here are the reasons:

  • The transponder battery may be older than five years and need replacing.
  • You have improperly mounted the transponder in the vehicle, sending its signal into the dashboard, passenger seat and so forth.
  • Some cars have coated windshields that obstruct the signal. Some makes of cars will do this infrequently and some more often. Give us a call at 1-888-407-0407 and we will gladly assist you.
  • Drivers who typically share their transponder between vehicles are more likely to not have it in their car one day and may not notice. In this case, you will receive a Camera Charge and will be responsible for those charges.

(When transponder users exit the highway, a properly working transponder will beep 4 times indicating the end of the trip.)

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