To our valued customers,
In 2020, we launched our Road to Recovery initiative to assist customers and the community with COVID-19 relief. It’s been a long road since the beginning of the pandemic. We’re so thankful for the many frontline workers who have kept our cities running, and the community groups and agencies assisting those in need of support. Of course, we’re also grateful for our valued customers. Please take a minute to read about how we’re contributing to the Road to Recovery.
Be safe and we’ll see you again soon.
President & CEO
$5.2 Million Commitment for Healthcare and Social Services
In April 2020, 407 ETR announced a $5.2 million donation for COVID-19 relief in support of:
407 ETR made a total donation of $1.2 million in 2020 which was divided amongst 24 GTA hospitals for the purchase of PPE and equipment. This gift went above and beyond 407 ETR’s annual donation of over $200,000 to hospitals and rehabilitation centres.
$4 million in funding for United Way agencies of Hamilton, Halton, York, Peel, Durham and Toronto for short-term and long-term recovery. 407 ETR was the first company in Canada to make a multi-year commitment to United Way. The Company is assisting with four key areas that have been impacted by COVID-19:
- delivering critical services for food security;
- assisting with employment and income security;
- providing mental health services;
- supporting isolated seniors.
The donation is structured as follows:
- $750,000 emergency donation in April 2020, followed by an additional $500,000 later in the year
- $1.75 million in 2021
- $1 million in 2022
Support for Frontline Workers
407 ETR has made in-kind donations of nearly $500,000 in free travel to frontline workers:
- In April 2020, 407 ETR provided $300,000 in free travel for hospital workers
- In February 2021, the Company donated $170,000 in free travel to firefighters, paramedics and food bank workers
Assistance for Customers
Shortly after the start of the pandemic, 407 ETR introduced the COVID-19 Repayment Assistance Program to help customers experiencing financial difficulties during this challenging time.
In addition, 407 ETR also froze per kilometre toll rates at February 2020 levels and did not proceed with previously announced rate changes. In 2020, interest charges on unpaid accounts were suspended for several months and we also provided a one-month exemption to the monthly transponder lease fee - applicable to more than 1.5 million transponders in circulation.
How to reach us
Our in-person Customer Service Centre at 6300 Steeles Avenue West is currently closed.
Message us via web chat between 8:30 a.m. to 4:30 p.m. from Monday to Friday by clicking the tab on the lower right corner of the webpage.
Send us an email. Please note that responses can take up to three business days.