Français
Blue 407 ETR Express Toll Route logo
  • Travel With Us
    • Calculate Your Trip
    • Rates & Fees
    • Save With A Transponder
    • Promotions
    • Business Customers
  • Billing & Payments
    • Pay Your Bill
    • One Simple Bill
    • Financial Assistance
    • Collections
    • Anonymous Accounts
  • Community
    • Promoting Health & Well-Being
    • Driving Social Impact
    • Preserving Nature
    • ESG Reporting
  • Support
    • Customer Support
    • Fraud Awareness
    • Frequently Asked Questions
    • Dispute Resolution

My Account

Your one-stop destination for easy account management and more.

Create a My AccountLog In to My Account
  1. Home

  2. Support

  3. Fraud Awareness

Fraud Awareness

Holding Phone
At 407 ETR, we recognize the importance of protecting your personal information.

We have a strong data security strategy in place to help ensure the safety of customer information. Our efforts are focused on preventing the unauthorized access, use, disclosure and loss of data and we’re continually enhancing our security systems to stay ahead of potential cybersecurity risks.


Recognizing Suspicious Activity

We communicate with our customers in a variety of ways. Unfortunately, scammers are sophisticated and may impersonate 407 ETR to trick you into taking an action that could allow them to steal your data. These scams can include fraudulent text messages, social media posts, websites, print letters and telephone calls.


Things we do

These are the types of communications you may see from 407 ETR.

iPhone Icon

We send payment reminder text messages from a six-digit short code. Messages don’t contain any personal or account information and include a link to our secure payment web page. Our texts never include a direct link to pay.

phone+icon

We make outbound automated payment reminder calls. The call doesn’t ask for personal information and gives instructions to log into My Account to view and pay your bill.

email+icon

We send emails from info@407etr.com, communications@407etr.com or notifications@407etr.com. We reach out to contest winners from our official social media channels and sometimes by phone. From time to time, we send print letters.


Things we don't do

These are things you'll never see in our communications.

privacy+icon

We’ll never ask for personal information such as passwords, PINs or credit cards through any contact method.

link icon

Our communications will never contain a link to any website domain other than 407 etr.com or ask for a direct payment using a link.

alert icon

Our communications will never contain urgent or threatening language or pressure you into taking an action. Note: Our collections activities include calls from third-party agencies.


Staying Safe

If you’re suspicious of a text message that appears to be from 407 ETR, take these steps to stay safe.

ManOnPhone

Don't click the link

Never click on a link that you suspect could be a scam.

WomanOnPhone

Log in to be sure

Log into My Account to confirm your balance and make a payment.

ManOnLaptop

Report it

If you’ve received a suspicious communication, email us at information@407etr.com and include an image of the communication. You can also report it to the Anti-Fraud Centre.


Data Security

Our Approach to Data Security

Here’s some of the things we do to keep your personal information secure.

  • Identify risks and vulnerabilities

  • Use security controls to ensure only authorized employees are accessing data.

  • Ensure we're compliant with current data protection laws and regulations.

  • Provide corporate-wide training on awareness and data security best practices.

Read our Privacy Notice

White 407 ETR Express Toll Route logo
    • About Us
    • Careers
    • Newsroom
    • Investors
    • Information for Suppliers
    • Community
    • Legal
    • Accessibility
    • Support

Download the App and get more

Apple Store DownloadGoogle Play Download
  • Facebook Icon
  • X Icon
  • Instagram Icon
  • Linkedin Icon
  • Youtube Icon
  • Website Terms of Use
  • Privacy Notice
  • Visit On407.ca

© 2025, 407 ETR. All rights reserved.